rook newly refinished staff excellent

nothing

Location was great. We would definitely stay here again and spend more time in Union Square area. We were in Times Square for two plays, so only spent a little time in the Union Square area. The room was very nice. The beds, and bedding, were comfortable. The staff could not have been more helpful and friendly.

There was no hot water in our sink. Thankfully, the shower had hot water. We assumed it was just an issue with all the renovations.

Love the location, staff, our room.

Sadly it was under massive renovation and they did not have a lounge set up for guests nor a place to sit and order a drink. In such a large hotel they could have carved out a business room for that. They did have coffee and danish so that was appreciated.

Convenient location at union sq.

Charged above rates for the area (Hyatt avg sub-$400 while The W was at above $500) AND the entire hotel was under construction. A fact that only becomes apparent when you first arrive and are directed to a makeshift side-entrance and are forced into a hardly sharable single elevator for the entire building. Check-in desk is in a 3rd floor room. Forget easy travel to and from hotel room, forget a nice NY lobby you were picturing, no swanky bar… just a drywall tunnel to your floor. Also and most importantly… No price break, just an expensive disappointment with no remaining chance to grab a room across the park, currently cheaper and better with an actual lobby. Oh, and the shower knob was just loosely resting on it’s post. Be careful not to drop it on your foot.

Everything, the staff is exceptional. The room is very comfortable. The bed is so comfy. The bathroom is roomy and very modern.

Nothing

Well the hotel is under renovation so it was hard to rate the facilities but we had the best stay. Gabriella went above and beyond for us. The staff we SO nice and helpful. I will come back because the services was exceptional. The newly renovated rooms are excellent.

convenient location. Friendly staffs

Didn’t even have hot water in the morning. The hotel didn’t do anything about it.

The manager and the front desk lady