Communication from host was outstanding

We were given the incorrect entry code - After a long day of travel, getting into the building was frustrating. It finally got worked out.

The apartment is very nice.

It only provides ‘emergency’ bedsheets and towels (you are informed about this only after reservation). When we arrived the place was not clean (roten bread and stuff, unwashed dishes, peanuts on the floor, which we had to take care of) the owner systematically blamed the cleaning lady, yet now I doubt cleaning is made, so only done between guests. She tells you (not ask) to put all dishes back to the shelves along with a long set of instructions, including getting rid of the garbage. We’re okey with doing it, but it’s the way of instructing guests who pay for the service which is uncomfortable. This is long information should be provided beforehand (on the description of the place) and not prior to arrival.

Fantastic location with a beautiful view over the city. The apartment was well equipped, clean and comfortable.

Very steep staircase to the apartment

The appartment was clean and in a very quiet location

I got more or less 8 mails in between the reservation and the day of the stay. Some asking me for confirmation. I did reply to all these requests, tried even to call few days before the stay, leaving a message since nobody answered nor called back. The day of the stay, I received a long mail indicating that I would receive the door keycodes by mail. I then ONLY read that I had to bring bath towels, bath carpet and bed sheets! Since I did not receive any door keycodes 3 hours before the check-in, I called again the owner who was then very helpful. He sent me the codes and indicated that if I had no bed sheets, towels etc, I could find some in his garage that I could use to make my bed...What I did. The apartment was very cold so I called again the owner who indicated that all info was in the long emails in terms of managing the heating system. He again was very helpful in increasing the temperature remotely. In conclusion : the stay was more or less OK overall. However the fact that the owner did not show up nor did call me upfront did not help. Sending mails after mails - with missing key information (like the door keycodes) does not seem right to me. Finally, and after many years of usage of Booking.com to reserve hotel or B&B nights, it is the first time that I had to pick up towels and sheetsin the garage and make my bed myself for a 85 Eur night w/o breakfast. It seems that due to a new rule in Belgium, the owner of a property put in renting may not make the beds anymore !! That information was not mentioned at the time of reservation and I think that it is misleading. When called, the owner was very helpful - my suggestion is that he should proactively call and make things clear rather than wait for a last minute call from the people renting.