Onyx Luxury Sarvar

Quiet and great breakfast

Parking is an extra cost

Spatious, clean and comfortable apartment. Great breakfast in the on-site restaurant, with very kind and helpful staff. We stayed on the 6th Dec and they even cared for a surprise from Santa Claus ;)

Despite being a large apartment with a large dining table and even a fridge, there are absolutely no plates/cutlery available and a microwave would also be very useful

The room was excellent: spacious, modern, and sparkling clean. We were very impressed by the shower, which had fantastic water pressure and consistent hot water. The quality of the towels and the bedding was also very high and comfortable. The included breakfast was very good, and we had no problems with the service there. A major bonus was the inclusive, on-site parking. It was very easy to access and felt secure.

Our main complaint was the road noise. Our room faced the main road, and the traffic was very loud, which kept me awake. We would strongly recommend asking for a quiet room away from the main road. There was also a significant communication failure from the hotel staff. At check-in, the reception desk specifically told us we could eat at the hotel restaurant, but we were later refused service (as we were not 'half-board' guests). This was incorrect information and very frustrating.

The accommodation is beautiful and clean.

The hot tub in the next room was running all night, and it was very noisy. We couldn't sleep. Terrible organization of breakfast and dinner. We had to wait 10 minutes for a table to become free at breakfast. They did not restock basic food items: butter, eggs, etc. The food wasn't tasty. They really ought to replace the chef. The only good thing was the desserts. Poor reservation management. I booked two rooms for four people, but at check-in, they found the booking was for two rooms for two people. We had to pay a significant additional amount.