KOKO HOTEL 銀座一丁目

新しいホテル 清潔

This hotel is centrally located in Ginza. The room was clean and comfortable - perfect for a night or two's stay. Being able to store our luggage after checkout was excellent given our flight timings. There was a fire alarm at 6:45am on the morning we were to check out. We were first alerted by the phone in our room ringing with a recorded message. Unfortunately, we have little to no Japanese language ability so we didn't know what the call was about, assuming it was an unscheduled wake-up call. However, it was followed a minute or two later by a loud alarm and recorded message over a loud speaker system which we easily guessed was a fire alarm. We evacuated the building and waited on the street until the all clear was given. The only improvement we'd suggest is given there seemed to be a large number of international visitors staying at the hotel, it would be good to have the recorded message either on the phone or over the loudspeaker in a number of languages (we overheard other people saying they also didn't know what was going on). Otherwise, we were glad it wasn't anything major - the building seemed to be evacuated quickly and safely, and we were able to re-enter relatively quickly. It's reassuring to know the hotel has good working systems in place to keep guests safe.

The location was excellent. The place was very clean.

The reception area and luggage storage is to small. There was luggage everywhere. Sometimes long queues of people checking in or out.

Good location- very central. Rooms are clean and bright.