Mercure Nagano Matsushiro Resort & Spa

Very nice accommodations and very good value. The rooms are in need of a refresh, but extremely functional. Our only improvement would be the food variety. We stayed for one week, which is probably unusual for most guests so we tired of the same food day after day. There is great variety, but the same ever day. As an example, for fruit it's apple, banana and pineapples every breakfast varying with other fruits every other day would be a welcome change. Same with eggs, bread selections.

A large hotel with a ton of guests. Great hotel and great staff. Only feedback would be for the hotel to create more dinner and breakfast “start times” to avoid the massive rushes in the dining area that created a feeding frenzy with some disgruntled people. Seemed unlike most Japanese experiences.

I was greatly touched by the kindness I received from the front desk staff during my 2 night stays. I highly recommend this hotel to others.

Lovely, lovely place. Easily the most pleasant stay in our 4 week stay in Japan. Everything's designed to make feel you welcome and have an unforgettable experience. Staff is extremely helpful, gentle and welcoming. Breakfast buffet is something special, an experience worth living, honestly. For us the only downside is that our room felt very old, it could use a slight renovation, or maybe it's just meant to be like that. Also it's all very family friendly, and they have a shuttle service that takes you from and to Nagano station, which is really helpful. A lovely, lovely place indeed.