Ibis Marseille Centre Prefecture

The hotel is clean and it is a very good option quality & money wise. The room was big enough and comfortable enough for a 4-day trip. Beds are clean and comfy, I was not expecting this level of cleanliness for the price paid. I would come back. Position is top and staff is really nice, too!

No complains.

Well located, a good spot for leaving suitcases and easy transfer to Gare St Charles

Hotel staff in the courtyard were moving furniture at 1am

Parking (with small car only) was very convenient as the hotel is in the city center. Staff was friendly (even if not very efficient in the morning breakfast) Very well situated, Good price ratio

The breakfast logistic was bad... sometimes no food, no plates (except the dirty ones), maybe the staff forgot to be trained, or where not fully awake yet ?

Breakfast was good.

The main issue during our stay was the staff. Weeks before arrival, I asked about the availability of free parking and was told that the hotel would get back to me. I never received any follow‑up, and upon arrival we were informed that parking cost 20 EUR. Better and more timely communication would have been appreciated. Out of the 3 staff we interacted with, only the lady in the morning was nice to us. The other 2 were quite rude and not helping. For example the person in charge of the breakfast didn't even reply to our "Bonjour". The parking itself was also difficult to access and use. It relies on a lift system that takes cars down to level –5, operated with a remote control and a key. To exit, guests must pull a cord somewhere in the parking area to open one of the lift doors. Unfortunately, the door that opened for us led to a lift that was out of service (without any signs), and we ended up stuck inside for about ten minutes, a stressful situation, especially for anyone with claustrophobia. We eventually managed to get out and use another functioning lift. The room was generally fine, but the bathroom had a few issues. The toilet lid wouldn’t stay up because it had been assembled incorrectly, and the bathroom door handle was loose, which made us worry about getting stuck inside. Also we were given only 1 towel each, when the standard in any hotel or B&B in the world is at least 2 or 3 each (of different size). We asked for extra eventually, and luckily they just had 3 small ones left.