Mercure Hotel Duisburg City

Breakfast was a good buffet, place was clean. Nothing bad really!

Clean room, nicely presented bathroom.

Overall this hotel is amazing and great value for money. The beds are clean and soft, the bathroom is great, and the location is right next to the train station and the shops downtown so that’s amazing. Most of the staff were great, and the spa with the pool and sauna is incredible. However, on our last day staying here we had a bad incident with the staff. We asked to leave our suitcase behind the desk while we went to explore. We came back an hour later and when we went to retrieve our suitcase, they gave us the wrong one. I simply explained that it was the wrong one so they took me to the back to look at them all. I identified my suitcase but they told me I was wrong and that it belonged to somebody else. I explained to the staff (the same one who took my suitcase just an hour ago) that, no, that is my suitcase. Then they got really rude and asked us to wait by the front. The got more staff and again said they couldn’t find it so we asked them to check the cameras. They were really short with us and kept giving us bad looks. I stood at the front and waited for 20 minutes until one of them came out with my suitcase and said “there you go” and walked off. Utterly ridiculous and unnecessary, and they were just so rude which was a shame as I had loved my stay so far. Luckily we were leaving early to our flight but if we had been back later then we could have missed it!

People in the Reception are nice.