I only speak English and French but was traveling with a Japanese friend. The hotel guests were 95% Japanese which shows how good of a reputation it has. Very nice hotel but may be difficult if you are not traveling with someone who speaks Japanese

Great service

Our booking dates were June 24-25. One night. First off the experience was excellent. We pre-booked the private onsen room and was quite ample for a family of 4. Note private onsen room is an additional charge if 3300 yen. Reservation was made prior to our arrival. Everyone in our party wore bathing suits during the 1 hour of use. After 10 minutes everyone was sweating. The temperature of the hot springs were quite high and given time/season proved to be more than we cared for. But a must do experience and enjoyed the time before it got too hot. The room included the half board. Kaiseki dinner and breakfast. The Kaiseki dinner was excellent. Traditional Japanese dinner but elevated with sashimi, array of appetizer style dish including sliced duck, eel, figs and a ginger/onion gelatin, a small nabe dish and meat/vegetable cooked inside a small ceramic pot. Dinner also included traditional Japanese style pudding and mousse. Also note drinks are extra. Our kids only liked half of the dishes served. Breakfast was a mix of traditional Japanese style food and western dishes. Plenty of choices for everyone here. They also have a Karaoke room. We ended up using this after our dinner. This is also an extra charge, but lots of great fun. My only complaint is that on Expedia this is listed as a higher end hotel. Although the rooms were clean, they were very outdated. Our room had a faulty AC but the staff provided a fan. The staff was great and was very accommodating.

Lovely hotel, good onsens, great food. Just far from the train station