This was without doubt one of the worst experiences I have ever had through Booking. When we arrived, we found the apartment with doors and windows left wide open, which meant the place was full of insects. On top of that, there was an unpleasant smell both in the bathroom and in the stairwell, making the whole arrival experience very unwelcoming.
The so-called “sofa bed” turned out to be nothing more than a regular sofa, and no blankets were provided. I had to specifically request a bedsheet, despite the reservation being clearly made for four guests. Things only got worse with the payment process: although the listing clearly stated that cash was not accepted and my credit card details had already been taken with a pre-authorization, the host insisted on payment via cash or bank transfer. They even sent bank details through the Booking chat – exactly the kind of unsafe communication that Booking itself warns guests not to trust.
What made the situation unbearable was being pressured to pay under the threat of being reported to the police. This was not only extremely stressful, but also deeply unsettling, especially considering that they already had my credit card information. I left with the uneasy feeling that they might try to make random charges on my card in the future.
Overall, the stay was unprofessional, unreliable and unpleasant from start to finish. I would strongly recommend avoiding this property.
7 / 10
We had a pleasant stay
Nice & clean & newly renovated, quite spacious
The barking dogs
9 / 10
Ein sehr schöner Urlaub in Scharnitz.
Die Unterkunft war sauber, sehr gut ausgestattet, das Bett sehr bequem und insgesamt gut gelegen um gleich los zu radeln und zu wandern.