Extremely poor hygiene, misleading listing, and no refund.
Unfortunately, we did not have a positive experience.
The apartment did not match the photos at all. It was extremely dirty on arrival. There were hairs on the bed, dirty bed linen, hairs in the bathroom, sink and toilet. The dishes were not clean and had food leftovers and hairs on them.
We arrived very early in the morning (around 5–6 a.m.) after a long trip and could not sleep because the bed was unusable due to poor hygiene.
There was no proper heating, only an air conditioner, which was not explained at check-in. The person who gave us the keys provided no information about the apartment, heating or the area and was not helpful when we had problems with the gates and exiting by car.
Because of these conditions, we left the apartment on the 17th at 8 p.m., even though the booking was from the 15th to the 25th. We did not stay after that. No refund was offered, even partially, despite the apartment being rented out again afterwards.
Payment was taken in cash and no money was returned. Overall, the experience was very disappointing and unacceptable.