voco Hotel Napoleon Memphis by IHG

The property is clean and very convenient with it being close to Beale Street

The elevators are gone out, but I didn't mind taking the stairs

It was very pretty. The front desk was very helpful and it was close to Bill.

The elevator wasn't working they said it was due to the storm so there was no one fault

Location was perfect to experience downtown, the decor throughout the lobby and restaurant/bar was great with a good variety of coffee table books, and the bartender was amazing and made the end of our night absolutely fantastic.

Wish there was a pool or hot tub but we understood why not as it is a historical building/area so it most likely isn’t possible for them to renovate past a certain point, the mattress in our room was noticeably stained after lifting the sheet and mattress protector to check for bedbugs (I was a housekeeper some years ago at a different hotel so it’s routine to check even in the nicest of places) - no bugs, just stains!

Elevator was not working, some staff was more friendly than others

Lady who checked us in was not nice