Hotel Fasano Belo Horizonte

The staff was absolutely lovely and helpful. The venue was beautiful, and the room super comfortable.

The swimming pool and sauna were in renovation and this was not mentioned when I reserved. But the upgraded me when I arrived, so all forgotten. 🙂

My stay at Fasano Hotel was very pleasant overall. The staff was friendly, professional, and attentive, and the food and restaurant service were excellent. The room was quiet, comfortable, and exactly what I was looking for. The main issue was housekeeping, which I believe needs improvement. Upon arrival, the bathroom did not appear to have been properly cleaned. The duvet cover had a stain near the foot of the bed, the throw blanket had visible dirty spots, and the floor still had debris even after the room was serviced. I also had an issue with airport transportation. I asked the front desk if the hotel offered airport transfer and was told yes, so I requested it. However, a taxi was arranged without clear communication about the cost. I was charged 300 reais, and only learned this when the driver asked if I had been informed. I had understood the service might be complimentary. For a hotel of Fasano’s level, I would expect either complimentary transport or clear pricing in advance so guests can make an informed decision. I likely would have chosen an Uber (around 200 reais) if I had known the cost. Overall, considering the nearly 10,000 reais paid for two nights, I expected a higher standard of cleanliness and clearer communication regarding services.

great hotel! top service

nada!

everything was amazing !!!!!