Pool was closed/drained when we were there, the host did give us the option to cancel. I think if we had used it we would have wanted to drive there as it was a the opposite end of the complex. There was a minor problem that required an outside service call and the host was very responsive an apologetic for the inconvenience.

Great location

I was back up in the area because of my daughter who is stage 4 breast cancer. she is going into hospice very soon and I needed to be with her now. coming back to the condo was very comforting, and homey thank you for an amazing stay. Ellen

First I have to say the communication with the owner was great! Never waited too long for a response to questions and they left the Property Managers information as well. No one was there before us so we were able to check in early. Suggestions or issues: Beds were not made when we got there,, linens were left folded on the beds. There were not enough towels provided and we were asked to make sure they were washed and dried before leaving. We did towels twice during our stay and made sure they were done before leaving . There were cobwebs on the ceilings and in corners. Which made me question why we pay a cleaning fee. There was only one end table in the living room, so we had to use dining room chairs to place a coffee cup etc., the master bedroom mattress is AWFUL! Although the furniture is nice in each room the mattresses need to be replaced and additional night stands would be helpful for people who have breathing machines. We have stayed in many places and although this place is fairly updated, some things need more attention. We did love having a ground floor condo and NorthBrook is a nice quiet area and close to everything. broke