Our room at the Phoenix III was very clean. The people at the service desk were courteous and professional. It seemed like this condo was strictly used as a rental because the typical "owners" closet was unlocked and empty. Only a few things need to be addressed to give this unit a 5 star rating: new paint through-out(paint on shower wall was peeling bad; new microwave(couldn't set the cook time...had to press predetermined cook times like "popcorn" or "bake potato" to use; washing machine had an extremely loud whine when going through rinse cycle; recliner needs replaced. Like I said the room was very clean and we had a great view of the beach and gulf from the 11th floor. We would stay at this condo again.