All the information provided before our arrival about the unit and the check-in process made it unnecessary to contact the owner. We had everything we needed!The location of the unit in the Mountain Lodge at the top of the Ballhooter lift was fantastic. Soooo nice to be able to ski-in and ski-out!

Always a stellar stay! The host very informative and amenities galore. Not one complaint

The host was friendly and very responsive to a couple of questions. Housekeeping staff were very friendly. The location was great. A rather large building, but the slopes and lift were right outside the door.The front desk staff were not very helpful. Upon arrival we discovered a clogged primary bedroom toilet. There was a miscommunication about which toilet was clogged and the front desk personnel seemed put out to have to call maintenance back. (The maintenance person was quite professional and did get the problem fixed.)We skied the day of checkout. My wife doesn’t ski and waited in the lobby. Front desk staff would not help her locate a restroom, since the only one in the lobby area had a sign reserving it for a kids ski school. And, I asked about leaving the cars in the lot until 2-3pm on checkout day while we skied. They said we couldn’t do it, which is crazy after a four night stay, and since checkout was at 11am and check in for the any new guests wouldn’t be until 5pm based on my original arrival instructions. I didn’t ask the question again and we skied and then left as planned. I’ve never had a problem with this type of request before at a similar property. The front desk staff should make an effort to be more accommodating.

Floors where not cleaned, crumbs all over sofa, dishwasher was still full of someone’s dishes and soaking wet, windows were so dirty you draw your name in them. Water pressure only worked if no one else was using it at the same time. The AC was opening a window. Great location to slopes.