Hotel Casa Encantada

Staff was nice and location just one block away from main plaza. Beds were clean.

Breakfast was not the best, beans, chilaquiles and eggs, coffee and agua de jamaica that was basically it; for the price, I expected better. Hotel could have an updated too.

The location couldn’t be beat steps from the central jardin. Staff was so helpful. Our hostess Victoria was magnificent. Couldn’t recommend more.

Nothing

The breakfast was excellent. The service was incredible, very accommodating

The pillows, which could be personal as I thought they were to high

This is a beautiful property with excellent made-to-order breakfast. All the staff (except the general manager) were really kind, thoughtful and responsive. I was sick half of the time in this hotel and the young assistant manager brought me a herbal liquid to help me. The night crew were really helpful.

The general manager Luis! He needs to be replaced! My travel partner/friend had booked this hotel through booking.com and sent the link to me to make the deposit. Booking.com separated our reservation into two different rooms under two different reservation numbers. Instead of managing this easily in his office, Luis had us call booking.com ourselves ...... which was a 45 minutes on hold call just to be told that the hotel had already taken care of the issue. Also this is not really a dog friendly hotel as there is NO WHERE for your dog to pee. Even when you go out the hotel door, there is no grass for blocks. Luis stated that "most people leave their dogs in the car." There's also no parking at this hotel.