YO1 Longevity & Health Resorts, Catskills

The scenery was beautiful. Front desk Michael was so helpful and kind! Lots of amenities.

It’s a beautiful property in even more beautiful surroundings. We had a King suite with a balcony overlooking a lake and forests. The room was large and the bed was very comfortable. The steam shower was amazing.The toilet had a fancy toilet seat with bidet functions. The indoor pool is large and it wasn’t crowded at the time we were there. There is also a large jacuzzi in the pool area. The gym is large and not crowded. It has many machines and everything one could need for a thorough workout. And it has beautiful views to look at while working out. Breakfast at the hotel was delicious and very generous. Just be mindful that all meals are vegetarian, however hey do have eggs and dairy. There are plenty of food options available in a short driving distance from the hotel although they are mostly fast food. There are restaurants in the City of Monticello. When you are tired of relaxing, Resorts World Catskills Casino is only a 10 minute drive away.

What’s there not to like?

The room, pool, activity room and spa facilities were nice.

Trails for that many acres could be more developed. Unfortunately, the service was short-staffed for breakfast; wrong style if that is the case, opt for buffet. Food was good but service was off. The smell on the grounds was bad, geese or cats? Inside was fine.

Unfortunately, our experience with the daytime reception staff was very disappointing. On our first day, we ordered a juice and a mocha from the juice bar. We waited in the cafeteria for approximately 40 minutes, but no one brought our order. When we reported this to the reception desk, we were told that room delivery was not usually provided, but they would make an exception for us. After waiting another 1.5 hours, we called the front desk for an update. The staff member (men) who answered was dismissive and simply told us to keep waiting. Nearly two hours after placing the order, a receptionist (female) finally delivered the juice to our room. When we asked about the mocha, she explained that it had not been delivered because coffee required an additional charge, she never mentioned that we’ll be charged for the juice! This was never communicated to us when we placed the order. The following day, I ordered another juice. The café employee, who also appeared to be responsible for cleaning duties, told me it would take 20 minutes. After 40 minutes, I saw her downstairs and reminded her about my order. She then asked for another 10 minutes. On our last day, I attempted to order a juice again and was told it would take 30 minutes. Since we were checking out, I declined the order. To make matters worse, we were ultimately charged for three juices, even though we never received the third one. At the same time, the mocha was never delivered because payment was supposedly required in advance. None of this was clearly explained, which made the entire situation very confusing and frustrating. The breakfast was poor and did not meet our expectations. While the hotel itself was attractive and the location was pleasant, the pool was noticeably dirty. The yoga instructor also seemed like she doesn’t have idea what is she doing. It was rainy weekend and the room was very cold, we requested the heat to be started but that never happened..