Hotel Haliaetum - San Simon Resort

ogólnie bardzo dobrze zorganizowany hotel, dobre jedzenie

w hotelu jest basen nawet była woda wlana niestety był cały czas zamkniety...

The staff is polite, attentive and helpful. The room cleanliness.

As we have a toddler, for us it would have been more safe if the area is without pets/ dogs. We found some dog waste (poop and pee) on the public areas (such as playground and grass) where kids are playing. It was stressful as toddler are curious and they sometimes put objects (including what they are not supposed to eat) in their mouth.

The positives: The maid lady on the first floor deserves special praise—my room and bathroom were always tidy and spotless. Breakfast was good with sufficient variety, everything freshly prepared, plenty of seating available, and the restaurant was clean. The staff was generally polite. Parking is available, though some spots are more accessible than others. The pool was clean and tidy.

What disappointed me: The sound insulation in the room is exceptionally poor. Noise travels through the walls, floor, and ceiling—almost everything can be heard. It's impossible to sleep between 7 AM and 10 PM without earplugs. The bed mattress has seen better days—it's worn out and needs replacement. The heating was inconsistent throughout my 6-nights stay, ranging from almost cold to satisfactory, which is quite important in February. The pool water was never 30°C as advertised at the entrance—on some days it was quite cold and uncomfortable.

The staff at the reception was friendly and helpful, we were checked in around 2 hours earlier, the room was ok, with a balcony (we did not use it as we stayed during winter) and it was not too far from the center.

It was not possible to lock the door to the room from the inside (not good with a small baby - we were with a 2 year old), the pillows were too hard for our liking, no swimming pool towels provided. It would be nice to have a kettle in the room and at least one bottle of water when you check in. Also, the food (breakfast and dinner) was more about the quantity than quality, but this is probably because the resort is more geared towards all-inclusive guests.