Les Orangers Garden Villas and Bungalows Ultra All inclusive

This was sincerely the most luxurious hotel we stayed in Tunisia.We were upgraded to a suite and it was exceptional.The location is romantic and fabulous.The standard of everything from food to facilities is undoubtably 5 star.The staff were friendly,helpful and everything was to a very high standard.Thankyou for a fantastic stay I can recommend this hotel above all others.

No improvements necessary

Super room, great staff

Good breakfast but other meals repetitive

The rooms are comfortable and well-maintained, and the staff are very kind and helpful.

There is too much pressure on the staff, as requests often take a long time and require multiple calls to room service. However, I would like to highlight that the staff is very kind and doing their best. The main point of dissatisfaction is the restaurant menu, which is very limited and does not meet the standard expected from a 5-star hotel.

Most staff were friendly.

Inconstancies throughout the whole stay. Inconsistent service, inconsistent cleanliness. I had to call the front desk to ask for shampoo and shower gel multiple times. They do not stock the room with amenities. My block had water and electricity shut off. They were restored at a later time. Not sure what the issue was. A bad incident happened when I was getting a massage. A female guest entered the room and started arguing about her appointment with the masseuse. The masseuse left the massage room; I felt highly uncomfortable and had to put my shirt back on and leave the room. The management did mot do a good a job in addressing the issue. They offered another massage the following day and I declined. I see this as a safety concern that I did not expect from the hotel. Service at the beach and buffet restaurant is lacking. The waiters tend to serve a few tables multiple times without checking on other guests. You either have to go to the bar yourself (or even get cutlery) to get a drink or if you are lucky and they see you when you constantly wave at them. Apparently, the hotel hires a number of seasonal workers and it is evident they do not receive adequate guest service training.