Kimpton De Witt Amsterdam by IHG

The hotel was beautiful clean friendly smiley staff all very nice said hello explained everything clearly THE BED is sooooo comfy slept like a baby

Nothing

Stylish and clean. Convenient to transportation and local attractions.

Location

none

The room was reasonably clean and comfortable, equipped with functional air conditioning and tea/coffee facilities.

While the physical room was perfectly fine for a short stay, I had a major issue with customer service. The day after checking in, I noticed an unauthorized charge of €238 on my card. When I raised this with reception, they admitted it was their mistake but were very casual about it, simply saying, "sorry it was our mistake," and stating the refund would take 3-5 days.There was no explanation for the error, no apology, and no offer of compensation (e.g., free breakfast) for the inconvenience. As I was only in Amsterdam for a few days, this tied up my spending money. I would advise other travellers to check their bank statements closely during their stay.