Hotel Diplomat Stockholm

I liked the location, and the restaurant and café below. Also the receptionist named Zeynab was great and friendly.

Unfortunately, my stay at Hotel Diplomat Stockholm fell short of my expectations, both in terms of the room itself and, more importantly, the service I received. The room’s layout was disappointing, with considerable unused space that could have been better utilised to make the room more comfortable and functional. However, what left the most unpleasant impression was my experience with a male receptionist, who had a tanned complexion and a mole on his face. His attitude towards both my friend and me was unnecessarily rude and dismissive, particularly during a disagreement regarding a spa cancellation fee. I had not been informed of any cancellation charges, either when making the booking or when cancelling the appointment. What bothered me even more was the noticeable difference in how he treated us compared to other guests. While he was unfriendly and visibly irritated with us, he appeared considerably warmer, more welcoming and accommodating towards white guests. As Arab guests, this difference in treatment made us feel uncomfortable and unwelcome, and I could not help but question whether racial prejudice played a role. Regardless of his intentions, no guest should be made to feel that they are being treated differently because of their background. Furthermore, despite settling my bill upon checkout, the spa cancellation fee was charged to my credit card approximately two to three hours after my departure. To date, I have yet to receive a refund. I found this particularly unprofessional and concerning, especially given the earlier disagreement over a fee that had never been communicated to me. I would, however, like to acknowledge Zeynab, who was wonderful and took the time to call and apologise for what had happened. Her professionalism and kindness were genuinely appreciated. Unfortunately, despite her efforts, the experience left a lasting negative impression.

The Diplomat is an old school hotel and small and select. The location is ideal with everything being either a short walk or ferry ride. We didn’t eat at the hotel but there’s a perfect small cafe as part of the hotel that provides open sandwich and pastry options.

Not many facilities

location

Morning breakfast staff

Location and bar/restaurant

The room felt old and tired