Ibis Phuket Patong

Staff were absolutely honourable, nice and attentive to anything you need and give you advice on everything. Room was really nice and clean too with a balcony only downside was you couldn't smoke on it otherwise comfy bed good housekeeping all round excellent stay

No smoking on balcony as I mentioned free breakfast wasnt that hot either but that could be me going down too late, I wouldn't really have many other bad points

Cleanness.

No

Location was very very good.. Just a minute or 2 from patong beach.. very clean and clear pool. Nice breakfast and most important very supportive staff.

Overall environment of hotel

Overall experience was just bearable at max. The staff at the counter was not too friendly, just okay, having travelled across the region, I find it appalling that when you ask for details of your booking from the system you are told to check yourself. Moreover, being Accor corporate partner, you expect a bit of better service so that was not there. Don’t know how to describe the service but it clearly felt like the staff thought we didn’t belong there despite having paid bookings. Then we were expected to have rooms on different floors despite booking 3 weeks in advance and registering a baby too. Complimentary breakfast was not included in the booking and Genius 3 benefit of booking platform and Accor membership both were pretty useless in this case so we literally just paid that high to sleep in bed at night. They have no bellboy or room service, lifts are too small to carry trolley and people at the same time. And only two lifts to accommodate I believe more than 60+ rooms across 5 floors so pretty challenging there. The rooms were just at par to be called rooms, had bare minimum equipment and extremely small size to start with. The AC had no control except on/off, the walls would be filled with mist and hamper your breathing, toilet door wouldn’t close, and the view granted to us “peasants” was literally the backyard. Overall, not a great experience won’t recommend staying here unless someone only wants proximity to the beach.