The Caledonian Edinburgh, Curio Collection by Hilton

I have been here before when it was the Waldorf Astoria, and it was absolutely stunning, with perfect service and exceptional rooms. and amenity. This time, I was pretty shocked at how rundown my room was. There was no option for me to move rooms, so I was stuck in a room with a broken window, a duvet that had very little warmth in it, and a terrible pillows, and a very worn out chair. The bathroom was very good except for the fact that there was no shower cap or toiletries of any kind. What made my state exceptional was not the hotel or the perfect location, but the staff. It started with being welcomed by George, who is just a wonderful guy, Emma and Naomi, who were amazing and so helpful, and Katherine, the night manager who went above the call of duty to help make sure that she could do whatever was possible to make my room a little bit better than it was. The staff in the beautiful tea room was fantastic as well. As a Hilton honor member, I think it would be really smart to offer free breakfast. It doesn’t take a lot, but it would sure make people like me feel a little bit more special rather than just a number. The location is spectacular, and the hotel is very safe. What makes this hotel stand out from all the hotels I’ve been at around the world in my 68 years, is the staff. The people who were there when I was there three years were so empathetic and helpful that they made the discovery of the terrible little room acceptable to me

My room, 528, had terrible pillows, a duvet that had no feathers left in it, a terrible mattress, and a broken window. The little chair in the corner was worn out and in pretty bad shape. I was surprised that the bathroom was clean and very nice though, and I was happy about that.

Everything I expected from an upmarket hotel, staff were amazing, cleanliness throughout, quality. Pool was great. View from the room was great.

Surprised to find a layer of dust on the bedside lamps and why do hotels only provide dressing gowns for people under 5 feet tall?

We had breakfasts and dinner which were all delicious!

nothing

Great location

Housekeeping was a disaster, concierge wasnt helpful, construction outside with no warning