Mercure Rouen Centre Champ de Mars

The staff were extremely friendly and helpful. The guy who booked us in was very nice My husband and I have stayed at the hotel several times before because the location is really good. We had breakfast, which there isl loads of choices.. I would recommend this hotel

The coffee at breakfast could have been a little bit warmer Apart from that I think the hotel is perfect

All the staff were exceptionally helpful and polite. Bedrooms very good

Excellent quality stay in a Mercure hotel which really flies the flag for the brand. From arrival to departure, the staff were brilliant, particularly those on the reception desk. The room was spacious and very well-appointed. Dinner was really good and was pretty creative. Breakfast was fantastic. The convenient parking arrangement for us was very good.(My wife has considerable walking difficulties and we were able to use the adjacent accessible parking.)

Nothing.

Most staff were friendly and helpful

The hotel had been refurbished since our previous stay, we found this disappointing as a lot of the speciality decorations had been taken away and replaced with basic colours and it has become more minimalistic. The whole time we stayed, 4 nights, only one lift worked and we waited a considerable time each time we used it due to hotel staff using this during cleaning times, they were apologetic and it wasn't their fault. Also on arrival the hotel had no running water for the first few hours and after a long journey we would have preferred to be able to use our bathroom and have a drink. In areas of the room, where new fixtures had been added, this looked very poor as the decoration had not been corrected, such as bathroom soap dispensers, you could see where it had been replaced and bare plaster underneath it. Also the shower surroundings had peeling paint and it just made you feel unimportant. It is such a shame because previously we felt the hotel was quite classy. We will not visit again, sadly it has ruined it for us.