Schlosshotel Kassel

Location very nice. We had a free upgrade of our room, so we had also a living room, a lot of space. Breakfast was fine, enough choices. Very friendly staff, clean.

Bed was extremely soft and pillows even softer. I took the additional pillow, but it didn’t help. I have never experienced such soft pillows. Very small shower. Breakfast was advertised as wonderful, but it was normal. It was good, but nothing special. Parking is very small and therefore crowded even though we were there on Tuesday night

I loved everything about the hotel—the peaceful atmosphere, the beautiful surroundings, and the excellent service. The receptionist who assisted me during checkout on 17 September was especially wonderful, friendly, and professional.

Nothing. Everything was excellent.

the dinning hall and the variety of products for the breakfast the service of the staff

the room they placed us in-- in your confirmation was mentioned -? Annex !? paractically it means rooms on a back side , old fasioned building with room view to an old farmer building NOTE- in the Hotel's presentation site niether on your Booking web page ,nor on the tenths of pictures there IS NO mention of this variant ! ! who knows what will be the outcome of - ANNEX ??

This was my third time, and there is definitely a noticeable decline, both in the rooms and in the overall quality of the hotel. This time, I was accommodated in what seemed to be an older part of the hotel, and this area is clearly in need of renovation. However, the biggest difference is in the reception team. Very different from my first stays. At check-in, we were not given any information about the hotel, its schedules, or services, and they didn’t clearly explain where the rooms were located. We had very heavy luggage, and the access to the rooms involved many stairs, with no elevator available. It’s clear that there have been changes in the hotel’s policy. During my previous stays, we were always welcomed at the reception by a very professional and friendly gentleman. This time, however, there was no one who stood out in a positive way or made us feel welcome.

The cleaning is not performed daily anymore.