Eiger Mountain & Soul Resort

It was a great location with top notch facilities. It was clean and up to date.

No air conditioning. It was hot in the room.

Great breakfast, clean, beautiful views, convenient location and wonderful/helpful staff.

None.

Location was good, staff were very polite and helpful, breakfast was good. The bathroom was well equipped and clean. We had a meal in the restaurant one evening which was lovely and the fondue was very good. The service was excellent, the restaurant has the perfect Swiss mountain feel.

Unfortunately when we booked it, it said the room would have bunk beds. With two adult sized kids of different sexes, a sofa bed was not helpful as there is no way they’ll share a bed. This meant that my husband and myself had to use the sofa bed which was fairly uncomfortable. We were also told by the gentleman on reception that we would have views of the Eiger but the room was in fact on the side with no such views. There was only one fan and it was warm in the room. Luckily we were able to get another one which helped. The mini bar did not cool the drinks so we didn’t make full use of it being restocked every day. We did advise reception but this was not resolved.

+Great location +Good breakfast +Perfect restaurant with great staff 1st floor

-terrible check-in and staff not helpful (also eliminating language issues) -rooms on south are overheated in Summer and no airconditioning -hotel buildings and route is like a maze -parking troublesome and expensive -lots of families with screaming kids and no possibility to have adult-only floor/gastronomie l - too expensive Vs value and quality