Four Points Flex by Sheraton Vienna Mariahilf

Overall, we were satisfied with our stay. The hotel has a very convenient location, with a metro station and bus stops within easy walking distance. The hotel was very clean and comfortable. The breakfast was good, with a decent selection.

The only negative experience was the check-in process. Almost a month before our arrival, I informed the hotel that we would be arriving early in the morning and asked whether early check-in might be possible. We arrived at around 10:00 a.m. after an overnight flight, but the front desk staff told us that our room was not ready. We left our luggage and returned about an hour later, as we were very tired after travelling overnight. We then had to wait in the lobby for almost five hours, although we repeatedly saw other guests arriving and being checked in immediately. I understand that the official check-in time was 3:00 p.m. and that early check-in cannot be guaranteed, but seeing other guests being accommodated while we were repeatedly told to wait gave us the impression of unequal treatment. Shortly before 3:00 p.m., after the shift changed, another front desk staff member, who was very polite and helpful, offered us another room with the same conditions, as our original room was still not ready. We accepted it. This was frustrating because the same solution could apparently have been offered much earlier. Hopefully, similar situations can be handled more flexibly in the future.

Location and simple yet tidy and comfortable atmosphere. Breakfast is abundant and really good!

Windows have been recently all locked: this made me extremely uncomfortable and even if it was done in order to comply with rules a solution must be found to let people open their windows!

The location was in the shopping district and close to the orange and green metro lines. There were cafes close by and many restaurants within a 10-15 min walk. Free espresso machine on the breakfast area and free (warm) water in the lobby. Nice sized room.

Our room on the 3rd floor never seemed to get cool enough and despite the high 99 degree temperatures the only bedding was a heavy comforter. I had to get a sheet from housekeeping because the room was really hot. Also the shower stall was really small and a huge step up into it, which made it really dangerous.?

The hotel is well located. The room is an average size but has most of the amenities. Staff were excellent, always polite and very helpful

Breakfast options were very limited in relation to price.