Hilton Dubai Jumeirah

We did like the location, the comfort of the stay, the cleanest, the food basically everything was nice

I need some extra cleaning facilities basically in the washroom

The place has been recently renovated and offers very nice and comfortable rooms with balconies. Everything was extremely clean and tidy. The food selection was very good, with plenty of variety. We especially loved the Villa Verona restaurant. The adults-only pool was a very pleasant surprise. There is also easy access to the sea, with plenty of sun loungers and chairs available. The staff were extremely friendly and helpful. We particularly appreciated how well they looked after us, from arranging an early check-in right through to accommodating our late check-out. Overall, we had a wonderful stay and felt very well looked after - that's why we came back (this was our second stay in the hotel)

Unpleasant behaviour from some guests who were “stealing” food and filling their bags with food from the breakfast buffet. I felt uncomfortable even watching them, and I felt sorry for the staff who had to put up with this behaviour.

We loved everything.

N/a

The location of Hilton Dubai Jumeirah JBR is excellent and definitely one of the hotel’s strongest points

The location of Hilton Dubai Jumeirah JBR is excellent and definitely one of the hotel’s strongest points. However, overall, my stay was quite disappointing considering this is advertised as a 5-star hotel. Upon arrival, while checking in, I overheard one of the front-office staff complaining to a colleague that they were tired and wanted to go home. While everyone can have a difficult day at work, I personally do not think this type of conversation is appropriate in front of guests, especially at a 5-star hotel. That being said, the actual check-in process was smooth. The hotel itself was extremely crowded throughout my stay. There were constantly many people coming in and out, and the lobby could become quite noisy and busy. It did not really give the calm, premium atmosphere I normally expect from a 5-star property. The room was okay and the interior was clean, but the furniture was clearly old, heavily used and outdated. Even some of the bathroom fittings, particularly the glass, appeared discoloured with age. The room and its furnishings are definitely in need of a major renovation. The balcony was also quite dusty and could have been cleaned much better. Breakfast was acceptable, but I found the variety quite limited, especially for a hotel of this standard. The selection was also repetitive from day to day. On a positive note, I tried the dinner buffet and it was amazing. This was definitely one of the highlights of my stay. Overall, the hotel is clean and has a fantastic location, but the property is showing its age. The rooms, furniture and some common areas would benefit greatly from a major refurbishment. My stay was okay, but based on my experience, I do not feel the hotel currently delivers the standard I would expect from a 5-star property. In its present condition, the overall experience felt closer to a 4-star hotel. With renovation and greater attention to the guest experience, it certainly has the potential to improve.