Grand Hotel

Exception customer service from start to finish,, great location, clean and comfortable and grand!

No complaints

Blisko do wszystkich miejsc w Krakowie

Czysto i wygodnie

Wyjątkowe wnętrze, położenie na Starym Mieście, wyjątkowa atmosfera miejsca- hejnał z wieży Kościoła Mariackiego

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What I liked most about the hotel was, without a doubt, how beautiful it was. The place has a lot of charm and is very well maintained, which makes the stay even more enjoyable from the very first moment. The location is excellent, perfect for getting around easily and exploring the city without any hassle. In addition, the staff were very friendly at all times, always willing to help and make the experience as comfortable as possible. Another very notable point is the cleanliness: everything was spotless, very well organized, and carefully maintained, which is always greatly appreciated.

As for the negative aspects, there were several details that felt quite uncomfortable. The main issue was the design of the bathroom within the room. It was built at the back, with two access points (on the right and left), and in the middle there was a huge bathtub which, to get from one side to the other, you either had to jump over or walk all the way around the room. Showering was especially difficult, as you had to get into that bathtub and then get out however you could. On top of that, the shower hose was extremely short; if you were taller than 1.60 m, it was almost impossible to use it properly. In practice, it couldn’t really be used as a shower, and getting out of the bathtub was quite uncomfortable and even a bit dangerous. A senior person would definitely have had serious difficulties using it. On the other hand, something else that felt a bit odd was the way the bed was made. In our case, even though it was a double bed, it was prepared with individual bedding instead of large sheets and a single duvet. I’m not sure whether this is something typical in Poland or simply that they didn’t have larger covers, but in any case, it felt quite uncomfortable.