Creta Palace, A Resort to Live

The facilities are fabulous, clean and well maintained. The pools are amazing and the sunbeds the most comfortable. The staff were warm and friendly. And you really can walk straight onto the beach.

The main restaurant is chaos. The food is to a good standard and there is a lot of choice but we ended up queuing every day for up to 20 minutes to get a table. There are plenty of restaurant staff but all doing different jobs with hundreds of guests so it is far from a five star experience! We looked at booking one of the other restaurants on site but you get a €20 credit per person if you’re on half board and the restaurant prices were stupidly expensive. Also, not all of the other restaurants are open every night and as we were only there for 4 nights we couldn’t get to the restaurant we wanted to try. Discussed all this with their F&B manager before we left but it’s clearly not a new issue.

The staff is incredibly friendly, attentive, and welcoming. I also love the dress code—it adds a nice touch to the overall atmosphere. The meals are excellent, with plenty of variety, and everything throughout the resort is impeccably clean. A beautiful place to slow down, enjoy yourself, and truly live the #ResortLife.

We really loved the staff everyone was incredibly attentive, kind and always ready to help with anything we needed. The staff truly made our stay feel special and incredibly pleasant. The hotel itself is very clean, has a lovely atmosphere and everything you need for a relaxing holiday. There are also great areas and activities for children, which was very important for us, including lunch options for kids and an evening entertainment programme every day. It’s a wonderful hotel for a family holiday.

The only small downside for us was that the mattresses and bed linen were not very comfortable. Apart from that, everything was great.

Good infrastructure, rooms are confortable. Most of the staff are very kind, other than the pool staff managing towels and pool beds which were consistently rude and disrespectful.

So many things went wrong to ensure we wont be returning to grecotel. 1- almost inexistent night entertainment, there is basically nothing to do after dinner, occasionally there some music playing in the pool lounge but there are no near enough tables so impossible to enjoy it… super boring hotel at night. 2- even with the luxme package: lunch options are limited to 2 venues, the menu has the same 6 dishes every day, it was ridiculous we were basically eating the same every lunch.. no buffet at lunch and no menu renovation between days. 3- grecoland kids club has nice staff, but instead of taking the kids to the pool, since its 30+ degrees all day, they keep them drawing in a worm place with roof ventilators! They organized a kids marathon at noon! With 30+ degrees, if we wanted our kid to be worm under the sun instead of at the beach or pool we would not have booked a beach resort.. 4- the air conditioning broke in the room of our elderly parents and was out for over 24hs, we had to escalate far to get their room changed, once the problem reached the hotel manager it was fixed, but it took several discussions and escalations with the reception, concierge and customer relations management until we had no option to escalate in written to the general hotel manager, who was super diligent at fixing our problem. This prevented us enjoying our first 2 days in the hotel. 5- the overall food quality is average at best. Nothing special, as days go by this is noticeable, there are no real cheffs working here like in other greek resorts we have been at… some dishes taste and look cheap. 6- no near enough sunbeds in the pool areas.. if management walks around the pool they will notice lots of families frustrated with the fact that they cannot get a sunbed, hotel knows about this but it seems to be by design.