Hilton Mauritius Resort & Spa

We celebrated two birthdays here (mine on September 11th and my wife's on September 13th). The hotel pleasantly surprised us with wonderful compliments—complimentary massages and an excellent bottle of Prosecco, which we were highly satisfied with. The hotel grounds are large, beautiful, and well-maintained. The room was very quiet, and the pillows were excellent, ensuring a perfect night's sleep. Another great bonus was the tennis court—we went to play tennis, and surprisingly, they didn't charge us any money for it! While the beach area itself is quite shallow and not very comfortable for swimming, we found a great alternative by renting a catamaran, sailing out to deeper water, and swimming from there. Overall, everything was good and wonderful!

We had dinner included, but absolutely all drinks are charged extra, even a simple teabag. Seeing a teabag priced similarly to a glass of wine is incredibly frustrating and completely discourages you from buying anything. The buffet is decent, but it is quite repetitive and lacks variety; by the third day, we didn't know what to choose. Given that the hotel charges a lot of money for accommodation, we highly recommend investing a portion of these funds into better and more diverse food so that guests can be completely satisfied. Also, a quick tip for future guests regarding transportation: if you request an Uber directly from the Hilton, it costs three times more. However, if you simply set the pin just outside the gates or near the parking lot on the same Uber app, it is three times cheaper. It is much better to just walk out past the gates and order your ride from there.

It was a typical Hilton establishment. Beautiful landscaping, a good adult pool set up, plenty of sunbeds. The staff in all roles were helpful and polite.

The Hilton is fairly isolated, and whilst that allows for a quiet holiday, the main Flic-en-flac center is about a 5 minute taxi ride. The closest shopping center is about a 15 minute taxi ride. I think a shuttle to both, even 2 hourly would be a great service. I also found the food at the Hilton VERY expensive.

Friendly staff, beach views, nice size shower, swimming pools, restaurant food, relaxing atmosphere and ambiance including khoi fish pond.

Beer glass sizes are confusing compared to international standard of 500ml for a pint.

I loved the food and the service at the Coquillages and Ginger Thai Restaurants, as well as the quality and variety of the breakfast buffet. I enjoyed the thematic buffet dinners, especially the Mauritian Night. The whole resort is a picture-perfect tropical paradise and there are so many free fun activities from kayaking and paddleboarding to table tennis and volleyball, to name a few. What I loved the most is that you can contact the Resort at any time via WhatsApp and they will help you whether you have an issue with your room or are in Port Louis and for some reason cannot get in touch with your driver. A very special thank you to all the amazing staff I met at the Resort: James, Mihi (Coquillages), Eric, Natascha (the girl in the towel hut that always brought the sun out with her smile), Djiovan, Patrice, Douaa, the girl that cooked our eggs every morning with the utmost professionalism, the boy at the breakfast/dinner buffet that would always bring our dishes to the table, and so many more whose name I unfortunately did not memorise.

This has truly been the most difficult review I have ever written. Usually, it's either good or bad. However, as amazing as some professionals are, others can make your holidays in paradise truly feel like a nightmare. Incidents happen and James, the Food and Drinks Manager, could not have been more understanding, helpful and attentive. He showered us with love and care and truly made up for an unfortunate incident at the buffet. Sadly, as more and more guests arrived, and the cleaning personnel got overworked and overwhelmed, their manager failed to recognise and solve the problem to the point our room door was left open and unattended while we were having dinner. This is what happens when one person is in charge of several rooms and is constantly being asked to multiply themselves. As a manager myself, this is the kind of situation which is not the overworked employee's fault, but the manager's responsibility to allocate more resources where they are needed. Even though they tried to make up for it and the late check-out was much appreciated, to this day I cannot understand why they put an expresso machine in our room. We asked for the towels and the bedsheets to be changed and the dirty cups and glasses to be removed. We were already there for over five days and the bedsheets had never been changed. What's worse, we went on two excursions and spent most of our time at the beach doing watersports and taking pictures. So, we don't know how many times our room door had been left open or how many people entered our room. I don't wish for anyone to be punished because they're overworked, I only wish that management holds middle managers accountable and strives to do better.