Cross Hands Hotel by Greene King Inns

Had lots of Charm, location we great for us.

Once on the second floor for the bedrooms fhe paint work & decor needed refreshing . Unfortunately the heating wasn’t working so was very chilly.

The room was adequate, the bed was comfortable and the shower was good. The food was very good too, once it arrived. Nice old fashioned pub hotel. Also quiet.

I think they were short staffed, we had to wait for everything - at reception for the key, at dinner for both drinks and food (then the food arrived before the drinks). Tables in the bar were messy and not cleaned the whole time we were there after dinner. We had to wait AGES for breakfast, it was a good thing we weren't in a hurry. We would stay there again though.

The staff were consistently friendly, professional and caring. The facilities were clean, tidy and everything we needed was supplied. The meals were well prepared, professionally presented and good value for money.

The wifi, while free, was irritating in that we were constantly required to keep re-sign on by first visiting the company website every time we changed pages. It was quite odd and annoying.

Character and charm, staff were friendly and helpful. Loved the big room and big bath! The cooked breakfast and continental options were good.

Our room lock was difficult to use - it took 3 different members of staff to figure out. There was a hotel reception area, however, because it’s part of a greene king pub, you had to wait for the bar staff to be free to help you with any hotel questions. The building itself is very old but the finish/quality of the decoration or diy jobs is poor (cracks in walls filled in but not finished, walls half painted). The staircase towards the rooms smelled of old drains. At breakfast there was only one member of staff for the breakfast service. She did an excellent job but it was a lot for 1 person to do - seat the guests, take their orders, make drinks behind the bar, serve the hot food once it was ready and stock up the continental breakfast. Hence it was slow. She really needed help!