One Monterrey Aeropuerto

The hotel was in a good location to the airport and clean. Beds (two twins) were comfortable and a good size (not skinny and small like typical American twins). Breakfast was small but fresh; some fruit, toast, cereal and warm dishes like eggs, tortilla chips and salsa, etc.

Some miscommunication regarding the shuttle service caused an upset. I called the day before to confirm the shuttle service and was told that I just had to call when I reached the airport. I called and was told I would need to wait for an hour, which was frustrating. Staff didn't speak English so I needed to find someone working at the airport to translate (my Spanish is ok but not fluent). It would have been better if the shuttle pickup and drop off times were clearly stated on their website.

Attitude of the hotel staff could be much better. There are no specific complaints, but the face expression from the staff in the front desk doesn't match what one is used to.

The service attitude of the front desk employees.

The location

Cold staff

Proximity to the airport and shuttle service

The badroom was not comfortable and had maintainance issues