Hotel Chalet Del Brenta

The service team was extremely professional, helpful and kind. Really good Spa section, good breakfasts, functional transfer from hotel to slopes, interesting experience at a dinner in hotel restaurant.

Not well equipped gym.

This is probably one of the most unusual reviews I have ever written. On the first day (check-in day), I went to bed fully intending to give this hotel 1 star and leave a negative review due to my initial frustration. The main reason I chose this hotel was the balcony and its view (according to the photos of THE ROOM WE CHOSE on Booking.com), and neither we nor our friends were given rooms with a balcony and view. This was extremely frustrating. However, throughout the week, we were truly impressed by how well we were treated by all the friendly staff, especially Adriana, Pietro, Micaela, Eleonora, Giuseppe (the owner), and Gerson. I don’t think I have ever been treated so well at a hotel by people who were genuinely happy and kind. Combined with the rest of the hotel’s excellent facilities (SPA, Garage to leave Ski Equip., Free Transportation to Slopes, etc…), it became impossible to give just 1 star. It was an incredible week, and this hotel is excellent (Specially if you get lucky and get the rooms with a balcony view)! I will definitely be back next year. Thank you from your Brazilian friend — you were amazing.

1: The room we received (me and my friends) did not have a balcony with a view. Either a balcony with the view of a roof as it was the last floor, ou no balcony at all and small windows. But I must say the room itself was very big and confortable. 2: The box to have a shower was impressively small.

Friendly professional staff, food, spa, ski store, rooms, mini bus shuttle to and from ski slopes

Nothing

Breakfast was good and most of the staff were helpful

The plumbing… shower not hot enough at first.. then after 2 days we were allowed to change rooms. The was a leak near the toilet which was blamed on the shower door, yet leak was dripping from above the toilet. Hotel was often cold Rooms very noisey until 11pm as guest with young children banged on doors and argue in the stairwell which as tiled so carried noise. Not being told about extra cost when ordering coffee for afternoon tea and eggs for breakfast