InterContinental Madrid by IHG

Location

Price of room, dated rooms. Pillows and the breakfast.

Nothing

Bad

Exceptional Staff – What Truly Makes This Hotel Special Our stay at the hotel was great, but what truly made the experience exceptional was the staff. I travel a lot and have stayed in many high-end hotels around the world, and I can genuinely say that I have rarely experienced such a friendly, welcoming, and attentive team. Every single member of staff we encountered, without exception, was incredibly kind, professional, and always willing to help. What impressed me most was that they didn’t simply provide good service—they consistently went the extra mile. It was the small gestures, attention to detail, and genuine friendliness that made such a difference and made us feel truly welcome throughout our stay. A beautiful hotel is important, but it is the people who create a memorable experience, and the staff here certainly did that for us. A big thank you to the entire team for making our stay so enjoyable and memorable. We would happily return!

Nothing

Spacious room. Lovely bar and restaurant area

Overpriced and definitely needing some love for the price.