Angkor Century Resort & Spa

Central location, quiet area

Basic breakfast, hotel slightly old , but clean , no restaurant operating, quiet time of year,

Friendly staff. Good location.

Needs some maintenance work done.

Very centrally located to all tourists attractions and the famous PUB street

Breakfast. A little bigger variety

The resort is quite large and has a really nice swimming pool. The water was very warm, which was great, especially for the kids.

Unfortunately, our experience was far below what we would expect from a 5-star resort. From the very beginning, there were problems. When we arrived around 2:00 PM, the reception staff could not even find our reservation in the system. I provided my passport and surname, but apparently our booking had not been properly entered. Our rooms were also not ready, so we had to wait in the lobby while they prepared two rooms. What was most disappointing was the complete lack of apology or any gesture to compensate for the inconvenience. We were simply told that it was the weekend and that there were some issues with the system. The resort was almost empty during our stay, which is understandable during the low season and rainy period. However, it felt like the hotel was operating with the absolute minimum staff and facilities. Air conditioning was switched off in many areas, and on our first morning breakfast was served in the bar, with alcohol displayed on the shelves around us. Only from the second day was breakfast served in the proper restaurant area. I understand that there are fewer guests during the low season, but that should not mean that the level of service drops from 5-star standards to something closer to 2 or 3 stars. If a resort advertises itself as 5-star, guests should receive 5-star service regardless of how busy the hotel is. The resort itself is large and has a nice swimming pool, but unfortunately the service and overall experience did not match the 5-star standard we expected.