Sheraton Miyako Hotel Tokyo

Quality, serenity, spotless, helpful staff

It was all lovely

Good view lounge level 2 great. Gardens beautiful.

Only NO Asahi 'Black' Bamboo Room not open long enough. Perhaps not enough simple directions to 7 Eleven, Pharmacies, etc

Very good sized room, plenty of space and table tops to work on. Very comfortable beds and pillows. Usual bathroom utilities. Room service was good - speedy and tasty. Location is OK, Happo-en is close by, subway to Tokyo is close.

We have a disabled son who requires a wheelchair and walking frame to get around the hotel provided a room that was perfect for him bar the shower seat. The breakfast was good.

The hotel advertised a pool. It has a pool but they wanted to charge us for the use of this which I don't think i have ever had in any hotel i have ever stayed in. I had to argue with the staff at the desk and ended up walking away as they took so long to do anything about this. Hugely disappointed. The only real area to sit and relax in the reception area is a lovely lounge area. Having 45 minutes to myself away from the kids to collect a delivery I sat in the lounge. Only to be told that if i wanted to sit there I must buy a drink even though we were guests at the hotel and staying for 7 nights. Again when you want some peace and quite to be told i must purchase a drink was again having to fight with daft rules put on by management. By the way there were 50% of the tables not occupied. The hotel advertised as disabled accessible. Rooms and restaurant great. Swimming pool inaccessible totally and the shuttle bus would be inaccessible to a wheelchair user if by themselves.