W London

Very clean, very modern. Excellent location

It took a bit of time to get used to the sink in the bedroom

Perfect location with easy access to shows and restaurants

Nothing except I don’t get to visit enough

Everything else

The atmosphere fragrance is too strong The water from the shower on the floor outside the shower and the mat can't sit outside bcos the shower door pushes it away.

The hotel is in a great location, right next to Leicester Square and a short walk away from Trafalgar Square. The decor is modern with fancy, tablet-controlled lighting, large mirrors and a nice view over a busy area of London. The hotel staff at check-in and check-out were very kind.

Despite clearly ordering a vegan breakfast option we received a non-vegan dish with feta cheese. The replacement plate with gluten-free bread (apparently all of the other available breads have milk?) had toast with visible mold on it (!). When we politely showed it to the staff they took it back and promised to investigate, but we received no information about what went wrong and only a perfunctory apology at check-out. It's certainly possible for things in the kitchen to go bad and it's not a big deal, but at an expensive 5-star hotel one would expect better attention to the customer. The bathrooms in the rooms don't offer much privacy or have sinks (the faucet is on an "island" outside of the bathroom) which isn't particularly convenient.