Stunning. Authentic. Food and service impeccable.

Our stay at Shibu Onsen KOKUYA was honestly one of the most magical experiences my partner and I have ever had in our lives. From the moment we arrived until the moment we sadly left, every single part of our stay felt like something out of a dream or a storybook. The ryokan itself is absolutely beautiful, full of charm, warmth, and tradition. The streets surrounding the hotel were breathtaking, especially in the evening light, and walking through Shibu Onsen felt like stepping into another world. The onsens were incredible. Every bath had its own atmosphere and character, and the entire experience was deeply relaxing and unforgettable. After travelling through busy cities, this place felt peaceful, healing, and genuinely special. But what truly made our stay unforgettable was the staff. Every single person we met was so kind, welcoming, funny, and attentive. They went above and beyond for us in every possible way. They helped organise transport to the Snow Monkey Park, arranged taxis to the station, organised our luggage, helped us with food requirements, and made us feel completely cared for the entire time. Nothing was ever too much trouble. We especially appreciated how thoughtful and accommodating everyone was regarding my vegetarian diet. Even with language differences, the staff made such an effort to help me and explain dishes kindly, and it meant so much to us. The service here is beyond hospitality, it feels personal and genuine. You can truly feel the heart and care that goes into this ryokan. The Snow Monkey Park being so close was another amazing bonus, and the hotel made visiting it completely stress-free and easy. Out of everywhere we have travelled, this is one of the few places that made us emotional leaving. It was peaceful, beautiful, welcoming, and unforgettable. We will remember our time here forever. Thank you so much to everyone at KOKUYA for giving us memories we will carry for the rest of our lives. We already dream of coming back someday.

Everything, this place is an absolute gem!

location

very uncomfortable more like 2.5 star