Hotel Restaurant Burg-Klause

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Excelent facility; very friendly staff; exceptionally clean; great location

Nothing

Very convenient, high class location. Looks much nicer inside than from outside. Amazing culinary experience in the restaurant (don’t miss that). The little dune garden behind the building is super nice - great for sitting outside at the restaurant during warm summer evenings.

Bedding and pillows are underwhelming and do not keep up with the level of the overall hotel. The price during summer season was quite steep compared to what you get. Some staff at the reception could be more attentive and show a more warm & welcoming attitude.

Clean and nice decor and an excellent location in town. Good wine list and food menu.

This review is only based on the experience we had with our dog. The hotel is ”dog friendly” but the staff don’t seem to like dogs and wherever we went in the hotel, we felt like we were in the way. In comparison to so many other hotels we have stayed in, especially in neighbouring Netherlands, dog friendly here means that they tolerate dogs but they certainly don’t appreciate them or make dog owners feel welcomed. I wasn’t even allowed to choose which side of the table to sit at in the bar, inhale to sit in a specific place as the dog had to be in a specific place. Once I’d moved, the waiter stepped on him (he’s a small spaniel) and didn’t even apologise. If you advertise your hotel as dog friendly then you should make dogs and their owners feel welcomed - and that is certainty not the experience we had. The staff were blunt and rude overall. Will not be returning.