Hyatt Regency Merida

Everyone was amazing and so helpful, and the place was always clean and the facilities in good shape

The only inconvenience for me was the bed which was a bit sunken and couldn’t sleep most of the night without needing to readjust, as well for the tv that had like static and it was like freezing from time to time.

The customer service is excellent, the Yucatecan food buffet is a delight,I loved it,and the location is perfect.

I have no complaints.

Location

Has a lot of water leaks all over and looks a little run down

Super comfy beds and pillows with great size room. Lovely coffee from the coffee place with scrumptious cakes and pastries. In good location with a pleasant stroll into Centro.

The first impression I got of the hotel was my experience at reception although check in was easy I had to ask the receptionist to look at me to speak instead of talking to her computer screen as I couldn’t understand a word she was saying. Whilst waiting at reception and looking around the area the first thing I noticed was how dirty it was. Although our room was huge it looked tired and I have never experienced such noisy air conditioning it sounded like I was in a aeroplane perhaps it was because ours was an end room. The windows must have some kind of film on them perhaps to reflect the sun but this was scratched and tatty not nice when trying to take in the stunning view.