Dann Carlton Quito

The location of this hotel is premium and the service is quite good. Kudos to the staff. Also, the cleanliness of the rooms is something i always appreciate.

I have been going to this hotel for the past 10 years and obviously the quality of the breakfast buffet has gone down in terms of quality of food and choices. before there were more choices and i was 'surprised' i had to pay extra for a simple coke.

Everything

Nothing

Very comfortable stay in Quito in a great hotel. Everything was within walking distance, including restaurants and Quicentro Shopping Mall. We especially enjoyed Cafe Europa, which is part of the hotel. It was a wonderful place to enjoy coffee, pastries, and light meals. We also looked forward to the excellent breakfast service each morning, which was consistently good and a great way to start the day.

Great breakfast. Great staff. Beautifully furnished. Great restaurant downstairs.

The hotel while tastefully furnished, has allowed the deterioration of life-safety measures (dictated by international building codes) which were built into the design of this multi-story building. Once you see it, it's easy to understand why they allowed it, but it's a serious failure. The building stair tower, key elements in an evacuation, are compromised. The fire doors are screwed to the concrete walls. The hardware safety latches have been removed. The smoke seals have been removed. Hotel rooms doors, with self-closing hinges (a life-safety requirement) have been painted over. Doors do not close as they should. They look nice, but don't work anymore. The smoke gaskets have been removed. I alerted the management about all these things. Took two of their representatives to see them, and followed up with a letter documenting my observations. The letter was completely ignored. Management was completely unresponsive. Staff and hotel guests will not do well if there is ever a fire in that building.