NASPA New Otani

Big large rooms

One bedroom with white bright lights but the other room installed with warm white light which was too dim.

Spacious rooms, nice big onsen and indoor pool favorites

Breakfast could have been set up with a view rather than in a closed banquet hall. The surroundings are beautiful but the breakfast area felt stuffy

Everything! Starting with the 5 minute hotel shuttle bus ride from the train station everything was exceptional for me. The staff especially Ms. Nakabayashi were terrific. I stayed in the very spacious and super clean junior suite and loved the room. The hotel offers a selection of restaurant choices serving a variety of cuisines. Just be sure to inquire about reservation times. The buffet breakfast was copious as was the dinner buffet. There is a fitness room and an indoor pool. The onsen was excellent after all day on the ski slopes. I reserved in advance by phone rental ski boots in my large size. They provided new, very comfortable boots and skis. The convenience to the mountain and all the services available couldn't be better. I've skied at and enjoyed various resorts in Niigata, but will definitely return to NASPA soon. Thank you all.

I'm not sure if the 1,500 yen charge included both the pool and fitness room at the same time or just the room that I used for some weight training. I can understand a fee for pool maintenance, but don't see why it's that expensive for the training room. I would have no problem paying a one time fee for use during the stay, but 1,500 each time seems a bit excessive.

Sraff lovely , shuttle to town was good

Was disappointed that we paid for a hotel with an onsen and a swimming pool through bookings .com only to find out we had to pay each time we wamted to use it. Also there was no bar no restaurant open.