Fiesta Americana Hacienda San Antonio El Puente Resort & Spa

The architecture

Broken AC the first night but they fixed it after that

Staff were very friendly and attentive. The bed was super comfortable and the air conditioning in the room was efficient and easy to operate. Breakfast was fantastic (all you can eat buffet) and in a wonderful location. The grounds are beautifully kept and pleasant. We tried the sauna, steam and jacuzzi. The sauna was excellent; the steam and jacuzzi a bit lacking in steam and heat with weak jets in the jacuzzi which was a bit disappointing however the environment was very beautiful and the spa staff were excellent. We felt safe and looked after. Would definitely stay again.

Beautiful property with excellent service. Food and drinks were delicious.

Transportation FROM the resort is difficult. Uber will go TO resort but you can’t get an uber FROM resort. Taxis are in terrible shape and not a single one we got in had seatbelts! The resort really should offer a shuttle into Cuernavaca to truly be a good resort. Also, they had a salon but no one to work in it. No nail services at all and this is supposed to be a wedding venue. No bueno.

Overpriced. Waiters argued with customers to insist on us taking the buffet when we asked for a menu. Weekends were inundated with locals who kept us from going to eat without a long wait.

Better trained staff. Better price, quality value for the money. Pave the roads in front of the hotel and fill in the potholes on the road in front of hotel. Finally, allow the hotel guests to park their own vehicle.