Super Candle Hotel

Was clean, friendly and great big rooms with comfortable beds

I generally liked the Hotel. We had a big room with a very nice view. It is well located not very far from the big lake in Hanoi, near some shopping malls. The suite was very big, with a living room and 2 sleeping rooms. Breakfast was very nice too.

The stuff from the Hotel forgot my airport transfer ;-(. I was not very happy about this, organized myself at the airport (for 75 % of the price) and arrived after all. The stuff was kind but no real excuse about this ....The Hotel is nice, but it's wellness (swimming pool, sauna and hamman) would need a refreshment (at least in paint and window cleaning..........).

Massive sized apartments and bathrooms - plenty of space for a family of 4.

We had confirmed with the staff prior to arrival that we had washing machines, when we got to our room - there wasn't one. They did however rectify it and provide one quite quickly. Had issues with it then leaking but again, rectified immediately.

The 2 bedroom apartment on the 18th floor was quiet, clean, super spacious and had a bonus washing machine. The staff were super nice, and helpful. The location to a 711 type shop across the road and a coffee shop nearby.

Although we were on the 18th floor there was still street (and loud music noise from time to time) noise as there was a really large gap between the windows and the ceiling where we could see daylight. I wouldn't like to be in this room in high winds as it would be windy inside. The TV was pixelated and glitchy, made it very hard to watch anything. The shower over bath meant that the shower head was aimed at your belly button and made washing your hair one handed tricky. There were a few fittings like the towel rails that weren't really fixed to the wall properly.