The Emblem Prague Hotel

Location and friendly staff and service

Rooms weren’t cleaned every day. Only beds made and towels replaced . Coffee wasn’t good at breakfast, mostly cold coffee served

Conveniently located in the center of the city. Walkable.

NA

Everything. I couldn’t fault a single thing

nothing to say

This was a central property, close to the main square and within walking distance to the main sites and near the bus 194. Ivan the cocktail bar tender is magnificent and an asset to the hotel. If only all the staff had his degree of excellence

The Reception team, check in , no concierge, breakfast choices and lack of a team. From the first entry into the hotel we realised it was not a 5 star. We had a ridiculous and laborious check in process… made to sit down while the receptionist went away, then another group of guests arrived and he started on their check in procedure before he had finalised ours . No one explained the services of the hotel, breakfast or spa. At the breakfast there were no bowls for cereal, no milk …. no one advised us about ordering a separate breakfast , although you could. I just got the feeling the hotel staff were making it up as they went along