Holiday Inn Club Vacations Grand Residences All Inclusive

Beautiful property, well maintained, great staff! Great value for the $.

New, updated property. It was a peaceful vacation, very relaxing. The staff treated you like family, watched members hug employees on departure day. Hard to get a chair poolside in the adult pool area so we sat by the lower pool which was perfectly fine. It was very windy which is normal in February, March. Did not care to sit on the beach as we couldn’t put the umbrellas up due to the windy conditions. Palapa’s on the beach would be great for shade vs. umbrella for windy days like they have at The Royal Sands in Cancun.

Small, not crowded. Staff was great! Suite was very comfortable and well appointed. Food was very good. Easy to get places by pool and beach.

Beach is a little rocky. Lots of construction noise during the day.

Amazing rooms with good space. Very clean and well maintained hotel. The pool, the beach, the beach restaurant - all very nice. There are several activities during the day, which the kids loved. Make sure to try the Flor de Canela restaurant - very good and authentic Mexican food. The hotel is quiet at night. Perfect for a good rest. We (both adults and kids) loved it!

Even though it is all inclusive, there is an expectation to tip every time you get something. This is quite uncomfortable when you come from a country where tipping is unusual. A suggestion to the hotel is to create a tip package that guests can choose to pay and then distribute to the staff, if this is necessary… The beach is rocky when you get into the water. So get a pair of water shoes if you want to swim In the sea.

The staff was amazing. The food better than most all-inclusive resorts.

The hot water took a long time to get to our room on the fourth floor. I wish there was a space like a living room for families to hang out together.