Hotel Ismael - Lastarria

A warm welcome from reception staff at this hotel on the perimeter of arty, cosmopolitan Lastarria. Hotel was clean and comfortable. Good room with decent sized double bed. Mini fridge. Breakfast was particularly good - buffet style - with quality ingredients - the friendly chef will cook omelette, eggs or crepe fresh to order. We didnt realise there was a rooftop area with a small pool when we booked but weather was a bit wet to spend time there.

No dislikes

A delightful high quality breakfast. Not as extensive as some of the hotels but we thought that it was higher quality with less food waste. Ricardo went out of his way to help us during our stay demonstrating very good hospitality skills. As did Matthias and Jorge . The room was very comfortable and we slept very well. We enjoyed the provision of tea and coffee in the lobby and it has a superb roof top garden. I plan to return to stay there and woukd feel very safe there on my own.

Nothing

Good localization and breakfasts

It was very loudy room

The location was good, the staff were helpful and cheerful. The breakfast was good quality.

The in room airconditioning was not able to be adjusted - it was linked to the whole hotel and could not be changed. The public areas were much cooler than the rooms. Despite having a high floor, the street noise was very evident, almost no noise suppression. The sliding door to the balcony could not be locked. The bed was way too soft for our liking, and the pillows were very flat. The room size was adequate, but with more than one piece of luggage, it was a squeeze. Overall, not great value for the price paid compared to others I have stayed in in the city.