Villa Song Saigon

The location was quite and clean

There was no elevator

Amazing location on river front. Reception staff were very helpful.

The hotel's free river taxi/shuttle was cancelled on one day of our stay- the boat was supposedly out for inspection/maintenance but it didn't leave the dock & no inspection appeared to have happened so we were left having to pay for taxis.

Classic french villa on the rover, private boat available to get you into the city; neighbourhood is quiet. Fantastic pool (30m). Food and service all fabulous. Staff very attentive and helpful.

The property is situated on the river, which was pretty and quiet.

The property needed some care. Entry to hotel was basic/poor decoratively.No one except porter to greet as reception was at the rear of hotel.Confussion re lenght of stay ran on through our two night stay and refund was unresolved on departure with booking partner saying hotel would fix and hotelsaying they were not responsible for late amendments. Hand rail on staircase varnish chipped,soft furnishings had seen better days. Reception staff were not flexible, or confident in their approach-poor English contributed to lack of understanding. Poor quality fittings/linen/towels/bathroom ammnetities in room. A boat transfer to the city is advertised as running 'through out the day' Reality was it ran once a day to the city at 10.00 and return was not until 1630.First day, the 1630 boat did not even arrive, so we had to contact the hotel for support as we were not sure how to get back to the property as it was our first day in Saigon. Breakfast quality poor; little in the way of baked goods for example. We had paid for the most expensive room and had hoped for more.