Hotel Highnest

The front desk staff ( Liane)made us feel welcome from the very beginning. He is a very warm and friendly person. I would give him the most of the credit for this positive rating and extending my stay. Food taste like home. Complement to the chef.

No kettle in room.

I recently had the opportunity to stay at your hotel, and I would like to share my feedback regarding the experience. First of all, I sincerely thank you for permitting us an early check-in and for the kind words of welcome from Madam. even though you gave us little grace hour too on next morning, but before that we checked out from the premises,Your gesture was truly genuine, and I deeply appreciate it. The room itself was comfortable and well-arranged, and I especially wish to thank Mr. Ayush, who was the only staff member to greet us warmly with a smile and polite conversation. I was there for a treatment in chennai so we dint ask for WIFI. And about the breakgfast was it a complimentry one? we werer not aware of that,. Once again, thank you for the room and the early check-in permission. With a little attention to cleanliness and staff attitude, your hotel has the potential to offer a much more welcoming experience.

At the same time, I would also like to highlight certain issues that affected our stay: The bathroom condition was very poor with an unpleasant smell, similar to a dirty ditch. Cleaning did not appear to be properly done, as I even found a used shampoo packet, a glass cup, and an empty soap cover under the pipe. Most importantly, I noticed that the staff, including those who appeared to be senior or managerial, were not welcoming. There were no smiles or basic courtesies extended. Honestly, it felt as though my presence was being judged, as if I were staying without paying. For comparison, at other hotels such as VLS, or in Welcomme hotel of ITC even in the best and small budget hotel in SP Kovil staff are always polite, greet guests with a "Good Morning," and make guests feel comfortable. I would kindly request that your staff be trained to offer at least a simple smile once a day it makes a world of difference in hospitality.

The room and the ambience

The break fast could have been much much better

I am booked without break fast

Nothing